Legal, Privacy & Cookies

1. Legal notice

This website is operated by the person responsible for the NEXO ELE educational project. The following identification data should be completed and reviewed before final publication:

Owner Francisco Medina Fernández

Commercial name NEXO ELE

Tax identification [Complete after professional review]

Professional email franmedina@nexoele.com

Country / Region Spain · Canary Islands

Website nexoele.com

If this website offers paid services, Spanish information-society rules may require clear identification of the service provider, professional contact details, prices and contracting conditions. This page should be reviewed with the final fiscal registration and business setup.

2. Activity and tax status

NEXO ELE provides online Spanish learning services for adults, including diagnostic orientation, private online lessons, pedagogical guidance and language learning support.

The activity will be declared in Spain according to the applicable tax and social security rules. The owner may also have an employment relationship outside NEXO ELE. Any independent professional activity will be organised so that it is compatible with the applicable labour, tax and social security obligations.

VAT / IGIC treatment

Depending on the exact nature of the service, place of supply, client location and tax registration, educational services may be subject to VAT, IGIC or an applicable exemption. In Spain and the Canary Islands, educational activities and private tuition may be exempt when the legal requirements are met, especially where the teaching concerns subjects included in official study plans or recognised language education.

Live, personalised Spanish lessons are intended to be treated according to the tax classification confirmed by a professional adviser. If a service is considered exempt, invoices will state the applicable exemption. If a service is not exempt or is supplied to a client/location requiring another treatment, the relevant tax treatment will be applied.

Tax optimisation will only be carried out through lawful mechanisms: correct activity registration, correct classification of exempt or taxable services, proper invoicing, deductibility of professional expenses where legally allowed, and correct treatment of pluriactivity if applicable. NEXO ELE does not promote tax avoidance or undeclared activity.

3. Privacy policy

NEXO ELE processes personal data only when necessary to manage enquiries, diagnostic requests, online lessons, communication with learners, administrative obligations and service delivery.

Data controller

The data controller is Francisco Medina Fernández, acting under the commercial name NEXO ELE. Contact email: franmedina@nexoele.com.

Personal data collected

Name and contact details voluntarily provided by the user.
Email address and/or WhatsApp number.
Information submitted through forms, messages or diagnostic requests.
Diagnostic test results if the user chooses to send them.
Lesson scheduling, educational needs and communication history.
Billing and administrative data if a paid service is contracted.

Purposes

To respond to enquiries and contact requests.
To provide the free diagnostic orientation and full diagnostic sessions.
To organise online Spanish lessons and learning support.
To prepare personalised pedagogical recommendations.
To manage payments, invoices and legal obligations where applicable.
To protect the legitimate interests of NEXO ELE in case of disputes, misuse or security incidents.

Legal basis

Consent: when the user sends a form, accepts the privacy checkbox or sends information voluntarily.
Pre-contractual steps: when the user asks for information before booking a service.
Contract performance: when lessons or diagnostic sessions are booked.
Legal obligation: for tax, accounting or invoicing duties.
Legitimate interest: to maintain professional communication and website security.

Data retention

Personal data will be kept only for as long as necessary for the purpose for which it was collected. Contact requests that do not lead to a service may be deleted after a reasonable period. Administrative, tax and invoicing records may be retained for the legally required periods.

User rights

Users may request access, rectification, erasure, restriction, objection or portability of their personal data by writing to franmedina@nexoele.com. Users may also withdraw consent when processing is based on consent.

Users have the right to lodge a complaint with the competent data protection authority if they consider that their rights have not been respected.

Consent must be given through a clear affirmative action. NEXO ELE does not use pre-ticked consent boxes in its diagnostic or contact flows.

4. Processors and third-party services

To provide the service, NEXO ELE may use trusted third-party providers that process data where necessary. These providers may include:

Tally: form provider used to collect contact or diagnostic requests.
WhatsApp / Meta: external communication channel voluntarily used by the learner.
Email provider: used to receive and answer enquiries.
Video-call tools: used for online diagnostic sessions or lessons, if activated.
Payment or scheduling platforms: only if activated for bookings or payments.
Hosting provider: used to host and serve the website.

These providers may process data according to their own terms and privacy policies. Where legally required, NEXO ELE will use appropriate data processing agreements, contractual safeguards or equivalent mechanisms.

NEXO ELE does not currently use Google Analytics, Meta Pixel, Hotjar or behavioural advertising scripts. If analytics or marketing tools are added in the future, the cookie policy and consent mechanism will be updated.

5. WhatsApp communication

WhatsApp is offered as a direct communication channel for enquiries, diagnostic requests and initial guidance. By contacting NEXO ELE through WhatsApp, the user voluntarily provides their phone number and message content.

WhatsApp is an external service operated by Meta. Users should avoid sending unnecessary sensitive information through this channel. NEXO ELE will not add users to groups, broadcast lists or marketing communications without appropriate consent.

Some WhatsApp buttons on this website include a prior privacy confirmation message before opening the external WhatsApp link.

6. Diagnostic disclaimer

The NEXO ELE diagnostic test is an educational orientation tool designed to provide an initial map of a learner’s Spanish architecture: approximate level, possible blocks, recurring patterns, fossilised errors and recommended next step.

The diagnostic is not:

An official CEFR certification.
An Instituto Cervantes or official exam result.
An academic qualification.
A clinical, psychological, neuropsychological or medical assessment.
A guarantee of results within a fixed number of lessons.

The diagnostic can:

Offer an initial orientation within the NEXO ELE ten-level architecture.
Help detect possible fossilised errors or unstable areas.
Suggest whether a full diagnostic session may be useful.
Support pedagogical decision-making for future lessons.

Any result provided by the quick diagnostic must be interpreted as educational guidance only. A real learning plan requires human review, oral interaction and contextual information.

7. Terms of service

NEXO ELE offers online Spanish learning services for adults. Services may include diagnostic sessions, private lessons, correction routes, oral practice, written feedback and educational guidance.

Nature of the service

The service is educational and personalised. The learner’s progress depends on several factors, including previous knowledge, exposure to Spanish, attendance, practice, motivation, consistency and individual learning rhythm.

No guaranteed outcome

NEXO ELE does not guarantee that a learner will reach a specific official level, pass an exam or obtain a particular professional result within a fixed time. The method provides structure, diagnosis, guidance and expert instruction, but language learning requires active participation.

Client responsibility

Provide accurate information about their level, goals and availability.
Attend sessions on time.
Complete agreed preparation or consolidation tasks when applicable.
Respect payment, cancellation and rescheduling rules.
Use materials only for personal learning unless written permission is granted.

8. Payments, cancellations and refunds

Prices, lesson packages, payment methods, cancellation rules and rescheduling conditions will be communicated before booking a paid service.

Recommended operating policy

Quick diagnostic orientation: free.
Full diagnostic session: free or paid depending on the current offer displayed or agreed.
Private lessons: booked after confirmation of schedule, price and conditions.
Cancellations or rescheduling should normally be communicated at least 24 hours in advance.
No-shows or late cancellations may be charged if previously communicated and accepted.

Digital services and withdrawal

If digital products, recorded materials, memberships or downloadable resources are sold in the future, specific consumer withdrawal and refund conditions will be displayed before purchase.

Before selling automated digital products, memberships or international packages, these payment and refund conditions should be reviewed under consumer protection rules.

9. Cookies

This website is designed to minimise the use of cookies and tracking technologies. NEXO ELE does not currently use advertising cookies, behavioural tracking cookies, Google Analytics, Meta Pixel or Hotjar.

Technical cookies

The website may use technical cookies or equivalent technologies that are strictly necessary for correct functioning, security or loading. These cookies do not require prior consent, although users are informed about their existence.

Third-party embedded services

Some pages may include third-party tools, such as Tally forms or WhatsApp links. These services may process data according to their own privacy and cookie policies when the user interacts with them.

No analytics or marketing cookies

NEXO ELE does not currently install analytics, advertising or profiling cookies. If this changes in the future, a cookie consent banner will be implemented before any non-essential cookies are placed on the user’s device.

Browser settings

Users can allow, block or delete cookies through their browser settings. Blocking technical cookies may affect the correct functioning of some parts of the website.

10. Intellectual property

The NEXO ELE name, visual identity, website content, diagnostic structure, pedagogical materials, texts, graphics and original educational design are protected as intellectual property of their author or legitimate owner.

The NEXO ELE ten-level granular architecture, diagnostic logic, learning progression, terminology “Spanish architecture” and pedagogical sequencing created by Francisco Medina Fernández constitute original educational and methodological materials.

Any reproduction, adaptation, commercial use, imitation of the diagnostic structure or systematic reuse of the ten-stage methodology without written authorisation is prohibited.

Users may use NEXO ELE materials only for personal learning. They may not copy, resell, redistribute, upload, train systems with, or commercially exploit the materials without prior written permission.

11. Minors

NEXO ELE is primarily designed for adult learners. If services are ever requested for minors, they must be requested and authorised by a parent or legal guardian.

The website and diagnostic test should not be used by children under the applicable digital consent age without appropriate parental or guardian consent.

12. Applicable law and jurisdiction

This website is operated from Spain. Spanish and European Union law may apply to the website, privacy, information-society services, consumer protection and contracting conditions.

Where legally permitted, disputes will be submitted to the competent courts and authorities according to the applicable consumer, civil, commercial and data protection rules.

If the user is a consumer residing in another jurisdiction, mandatory consumer protection rules may also apply.

13. Legal contact

For privacy, legal, service-related or intellectual-property requests, users may contact NEXO ELE through:

Email franmedina@nexoele.com

WhatsApp +34 666 504 019

This legal notice may be updated to reflect changes in services, tax registration, privacy tools, payment systems, cookies or applicable legislation.

Last updated: May 2026.

Clear policies for a serious online learning environment.